Networks

For the best experience with iZON, we recommend an 802.11n network and an internet connection with upload speeds of 2 Mbps (384Kbps required). At this time, your network name and password may not contain special characters, instead letters and numbers only. A software and firmware update is now available to make network names/passwords with special characters compatible with iZON.

To test the available network bandwidth in the location where you wish to set up iZON, use your iPod, iPhone or iPad to measure the network speeds by visiting www.speedtest.net. This will give you the best idea of the strength of your local wireless network at this location.

If you are placing iZON in an area that is far away from your wireless router, you may wish to extend your local network with the use of additional wireless routers such as the Apple Airport Express or Airport Extreme. View the manual for your wireless router to learn more about its network capabilities and signal range.

If you do have multiple networks in the location where you choose to set up iZON, you should use iZON on the network with the strongest signal (preferably an 802.11n network).  If you have a Main network and one or more Guest or secondary networks, you should use your Main network. During the setup process, it is important that iZON and your iPod, iPhone or iPad be connected to the same Wi-Fi network in order to complete the activation process successfully.

Networks configured with WEP security settings often do not allow devices to join the network easily. We strongly recommend that your router be configured with WPA2 security settings to set up iZON. If you are using an Apple computer on Wi-Fi, you can option-click on the Wi-Fi icon in the Menu Bar to view your network's settings. You may also wish to disable any active firewall on your network to avoid complications during the setup process. Once iZON is active on your local network, you may enable your firewall again. Please note that a firewall may prevent remote access to the iZON video stream. Also, your network must be "discoverable" by iZON, not "hidden" or closed. Again, you may return to these settings for your network following installation.

If you are attempting to access video from an iZON camera with your iPod, iPhone or iPad using an Edge or 3G network with a low signal, you may have difficulty with audio and video reception. If the signal is extremely poor, you may experience audio accompanied by a JPEG image only, or no reception at all. If this occurs, move to a location with a better network signal and try again.

Troubleshooting Tips for network connectivity issues, drawn from discussion topics on Apple.com

• Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
• Restart your iOS device by holding the On/Off button until "slide to power off" appears.
• Turn OFF Auto-Brightness and manually Increase the screen brightness on iPad (this may sound strange, but is actually recommended by Apple).
• Try restarting your Wi-Fi router by turning it off and then on again.
• If you've verified that your settings are correct and your iOS device still can not join your network, try the following: Tap "Forget this Network" to reset settings (on your iOS device) for this Wi-Fi network, including the password. Then try connecting to the network again.
• If your iOS device still can not join your network, reset its network settings by tapping Settings > General > Reset > Reset Network Settings.
• iZON is not compatible with with 5GHz networks; use a 2.4GHz 802.11n network.
• Set the 2.4GHz channel width of your router to 20 MHz for better reliability and reduced interference.
• Set the 2.4GHz Radio Mode on 802.11n routers to 802.11b/g/n (802.11b/g for 802.11g routers).
• Set your router's Wi-Fi channel selection to "Auto".
• Don't use a "Hidden" Wi-Fi network name.
• Don't use MAC address authentication or filtering.
• Use WPA2 encryption for better wireless security and improved network performance (note: iZON currently only supports network names and passwords with alpha-numeric characters, space, hyphen, underscore, and period).
• If you must use WEP security, configure your Wi-Fi router to use only a single WEP key in key index 1. Also, for 128 bit WEP networks, always choose a 13-character password (and 5 characters for 40 bit).
• NAT (Network Address Translation) should only be enabled on the Wi-Fi router, not router and modem.
• Set your Wi-Fi router to "Share a public IP address".
• Enable WMM; many Wi-Fi products require Wireless Multimedia to connect to 802.11n Wi-Fi networks (not applicable to Apple Airport routers).
• Try resetting your Wi-Fi router settings (see the manufacturer's instructions for your router).
• Update your Wi-Fi router to the latest firmware.
• Check for sources of potential interference (Microwave ovens, Bluetooth devices, faulty satellite television cables, power lines, cordless telephones, wireless speakers, flat-panel televisions, etc).
• Some older third-party routers may not be compatible with all Wi-Fi devices, even after updating to the latest firmware. If your Wi-Fi devices can successfully connect to other Wi-Fi networks, contact your router's manufacturer to ensure your router is compatible with your Wi-Fi device.

Important: Information about products not manufactured by Stem Innovation is provided for informational purposes only and does not constitute Stem Innovation's recommendation or endorsement. Please contact the product's vendor for additional information.